Refund policy

Return and Exchange Policy

We want you to be happy with your order from Signature Sparkle by Stephanie. Because our products are made to order and many items are customized, the following policy applies.

Exchanges on Non-Personalized Apparel

We accept exchange requests for regular, non-personalized apparel within 14 calendar days of delivery. We do not offer refunds for sizing, color, or preference changes.

To qualify for an exchange, the item must be unworn, unwashed, unused, and in its original condition. Items with stains, odors, pet hair, wear, or washing cannot be accepted.

Exchanges are subject to product and size availability. Please contact us before sending anything back so we can approve the exchange and provide return instructions.

Custom and Personalized Items

Custom, personalized, and specially made items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us within 7 calendar days of delivery at signaturesparklebystephanie@gmail.com. Include your order number, a description of the issue, and clear photos.

If the issue is confirmed, we will arrange a replacement at no additional cost. If a replacement cannot be provided, we will issue a refund to the original payment method.

Return Shipping

Customers are responsible for return shipping costs for approved size or preference exchanges. Original shipping charges are nonrefundable. If the item is damaged, defective, or incorrect because of our error, Signature Sparkle by Stephanie will cover the approved return or replacement shipping costs.

Items sent back without prior approval may not be accepted. Contact us first for the approved return address and shipping instructions. We recommend using a trackable shipping method, as we cannot be responsible for items lost during return shipping.

Exchange Processing

Once an approved return is received and inspected, we will notify you. Please allow up to 5 business days for inspection and processing. Replacement shipping time depends on product availability and production time.

Order Changes and Cancellations

Because many items are made to order, changes or cancellations are not guaranteed after production has begun. Contact us as soon as possible if you need to request a change or cancellation.

Contact Us

For questions or to request an exchange, email signaturesparklebystephanie@gmail.com. Please include your order number and the reason for your request.