Shipping policy

Shipping and Local Pickup Policy

Thank you for shopping with Signature Sparkle by Stephanie. Many of our products are made to order, so please review the processing and delivery information below before placing your order.

Order Processing Times

Regular apparel: Please allow 5–7 business days for processing before shipment or pickup.
Personalized, custom, or specially made products: Please allow 7–10 business days for processing before shipment or pickup.

Business days are Monday through Friday and exclude holidays. Processing time begins after payment is received and all required personalization details, artwork, sizing, colors, and design approvals have been provided.

During holidays, school events, large launches, unusually high order volume, or supplier delays, processing might take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Shipping Area

We currently ship only to addresses within the United States. We do not offer international shipping at this time.

Shipping Rates and Delivery Estimates

Available shipping methods and charges are shown at checkout based on the order and delivery address. Carrier transit time begins after your order has been completed and handed to the carrier; it is separate from our processing time.

Delivery estimates provided at checkout or by the carrier are estimates and are not guaranteed. Weather, holidays, service interruptions, and other carrier delays may affect delivery. When tracking is available, it will be sent to the email address or phone number provided with the order.

Local Pickup

Local pickup is available for eligible orders when the pickup option appears at checkout. There is no shipping charge for local pickup.

Please wait until you receive confirmation that your order is ready before arriving. Pickup instructions and the pickup location will be provided in the ready-for-pickup notification. Processing times for pickup orders are the same as the processing times listed above.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or been shipped.

If an order is returned because of an incorrect or incomplete address, refused delivery, or failure to collect the package, the customer may be responsible for additional shipping charges before the order is sent again, where permitted by law.

Delayed, Lost, or Marked-Delivered Packages

After a package is accepted by the carrier, delivery is subject to the carrier's operations and service conditions. If tracking has not updated for an extended period or a package is marked delivered but cannot be located, please check the delivery area, household members, neighbors, and the carrier first, then contact us at signaturesparklebystephanie@gmail.com with your order number. We will help you review the tracking information and, when appropriate, begin a carrier inquiry.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery at signaturesparklebystephanie@gmail.com. Include your order number, a description of the issue, and clear photographs. Please review our Return and Exchange Policy for complete details.

Order Changes and Cancellations

Contact us as soon as possible if you need to request a change or cancellation. Because products may be ordered or made specifically for you, changes and cancellations are not guaranteed after production has begun.